All orders within Norway are shipped by Norwegian Post.
Time of delivery. Shipment generally is made within 24 hours of receipt of payment Monday through Friday excluding holidays. The delivery of your order currently takes place within 2-5 working-days. The real time of delivery depends on your postal address in Norway.
Shipping and handling. For orders the shipping is calculated at the checkout, during the order transaction. The costs depend on package weight and dimensions. If for any reason the website cannot work out your shipping cost then we will send you an e-mail.
Standard Delivery. Package will be delivered to your nearest post office. Prices for Standard Delivery service costs from 80 kr (VAT included). Free shipping on orders over 1500 kr within Norway by Standard Delivery.
Delivery to Your Door. Package will be delivered to your door from 17 till 21 PM and costs extra 40 kr (VAT included).
For your convenience, we accept advance payment, cash on delivery, PayPal or invoice (for registered customers only). We reserve the right to exclude individual payment options.
Cash on Delivery. This payment method will extra cost 50 kr. For purchases you will have to pay directly to postman (if you chose delivery to your door) or to your local office (if you chose standard delivery) and both ways you can pay by credit card or in cash.
PayPal. PayPal accepts all major cards and bank transfers.
Credit Cards. We accept Visa and MasterCard. Our website use BBS service to protect you from Identity Theft and Credit Card Fraud.
All prices to consumers are indicated as final prices, including VAT (value-added tax of 25%) as well as all other price components. However, they do not include the corresponding delivery charges valid for the individual products and will be charged at the calculated rate described at time of order placement.
We are extremely pleased about your interest in our website and our customers are very important to us so your privacy we take seriously here at Racketshop.no
Privacy: Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. We will use the data you have communicated to us in the first instance to process your order. Furthermore, we shall use data from our customer address list for advertising and market research purposes. If you have expressly consented to such use, we shall recommend merchandise that might be of personal interest to you or shall make you promotional offers for customer care purposes and/or use your e-mail address for marketing purposes. As a matter of course, you can at any time disagree with your data being used for advertising purposes or withdraw your permission. From then on, we will no longer send you any catalogues or promotional e-mails. We do not sell or give away or otherwise divulge any of your information to any third party - EVER.
Cookies: On various pages we use cookies to make our website more attractive to visitors and to enable the use of specific features. These cookies are small text files that our website transfers to your computer’s hard drive and allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies can not retrieve personal information from your computer.
Your satisfaction is very import to us so our goal is to make your experience at Racketshop.no a pleasant one. We have made the return process as easy as possible. No phone calls or RA numbers are required. Racketshop.no sets the industry standard with a 14-day, no questions asked satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange, or store credit (within 14 days from the date of your invoice, as long as the product is in its original unused / uninstalled condition).
Credit for stringing and shipping costs will only be provided that the order was an error of Racketshop.no.
Racketshop.no will only refund the postage back to you if we have made a mistake, i.e. sent out the incorrect size and will not refund the postage if we have sent out what you have ordered.
Rackets must have no ball fluff or wear to the strings, no chips or scratches to the paintwork and the plastic must be still around the handle.
Bags, Strings and Accessories must be returned unused and with their original package and labels.
Special Order items are non returnable.
1. Please print and fill out this form. 2. This Form must be included in your return package in order to receive proper credit. 3. Ship your items with an insured carrier. We are not responsible for lost or damaged packages. 4. All packages must be shipped prepaid. 5. Please provide your credit card information to process the order. 6. We will pay the shipping for the new item if an exchange is requested. 7. If a refund is requested, please allow 7-10 business days for it to be processed and credited to your account.
